Careers

Customer Support Specialist

We're looking for a super-friendly and organized person to join our team!

EdCompass is a leader in online continuing education, providing online courses for license renewal for many different professions, including nurses, physical therapists, teachers, and more.

We love happy customers and your job is to help them out any way you can!

You'll be working directly with our Customer Support Manager, who will oversee support and help with issues that may need to be escalated.

Job Duties:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Assisting customers through our online chat and support tickets channels
• Returning customer phone calls as needed
• In between customer support, you'll also work on research projects and other tasks to help out the team.

Skills Needed:

• Excellent communication skills (both with customers and colleagues)
• A thick skin when dealing with difficult customers (not common, but it happens)
• Ability to not get overwhelmed when presented with high support volumes
• Ability to quickly pick up and retain information about acronyms and industry jargon related to continuing education
• Bonus points for any previous experience with the continuing education industry

How You Will Excel In This Position:

• You're always on time and do what you say you will do when you say you will do it, always closing the loop
• You get to the point where you can answer nearly all customer questions without needing to escalate issues
• You never miss a chat and get back to tickets and phone calls immediately
• You consistently surprise and delight customers with amazing customer service
• You consistently receive high ratings and positive feedback from customers
• You ask for more tasks to work on when your workload is low
• You offer ideas on how to improve the operations of the business even if it is outside your scope of work

Requirements:

• Comfortable using a Mac laptop
• Familiar with Google Docs and Sheets
• Have access to fast, reliable internet
• Must be able to work M-F 8:00am-4:30pm (pacific time)

Full Benefits include:

• Work 100% remotely
• Company issued laptop
• Internet reimbursement
• Up to 18 paid time off days per year
• 10 paid holidays, including your birthday!
• Medical, dental, and vision insurance
• Retirement plan with match
• Awesome annual company trip

Job Type:

• Full-time

Salary:

• $25.44 per hour

Work Schedule:

• Monday to Friday, 8:00am-4:30pm PST

Work Location:

• Remote

Application Requirements:

To apply, please email your resume in PDF format to careers@edcompassedu.com. In order to be considered for this position, please create a short video introducing yourself, including your name, where you're from, and a fun fact about yourself. Provide the link to your video (e.g., YouTube, Loom) on the cover page of your PDF resume. As a remote company, this helps us get to know you better!

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